How To Cancel Rei Order

iHow to Cancel Rei Order. If you need to cancel your Rei order. Follow this detailed article, it’ll let you know how to cancel a Rei order properly. Canceling an order could be over various reasons, for instance, change of mind or finding the same product at a better price or it could be sometimes as you find more suitable product at any other platform.

What does Rei stand for:

What does Rei stand for? Rei stands for Recreational Equipment Inc, which believes a life outdoors is a well-lived life, they have been sharing their passion for the outdoors since 1938. An American Retailer online store specializing in outdoor goods like camping & hiking, climbing, running, cycling, fitness, water, snow, travel, and more. Apart from these, clothing for men, women, and kids is also available at Rei. It also has a product collection of well-known brands like Garmin, Athleta, Hydro Flask, Hoka, Black Diamond, The North Face, etc.

The order once you confirm on Rei, can be neither canceled nor changed.

Go through this detailed article to learn how to cancel or modify a Rei order.

Is It Possible to Cancel Rei Order:

When shopping at Rei online store you click on the ‘submit’ button, your order gets approved by Rei team and begins processing by Rei, so it cannot be canceled or changed. The only way is to return the item once it is delivered. 

Canceling Rei Order:

The only way to try, to cancel Rei order is to approach Rei Customer Support team by calling or through and requesting them to cancel your order. Follow the steps below:

  1. Gather all the information regarding the order, you wish to be canceled, this includes order number, product details, payment information, purchase date, etc.
  2. You can reach out Rei Customer Support team by calling these numbers (1-800-426-4840) and (1-253-891-2500).

Rei return policy










If your cancel request is rejected by the return team then follow the return procedure.

Rei Return Policy:

This is very flexible and customer-oriented. Rei offers a one-year return policy for Rei members and a 90-day return policy for non-members.

If you are not satisfied with the Rei order, then you can return your order within one year of the purchase date (Rei members) and 90 days of the purchase date (Non-Rei members).

Rei Membership:

Rei offers a lifetime membership for a one-time fee – no renewal, no extra charges, no kidding. You can follow these steps to become a member of REI (Recreational Equipment, Inc.):

  1. Select “Membership” on the black banner at the top of the homepage.
  2. Select the green button to “Add one-time $30 membership to cart”.
  3. After you have added all items to your cart, proceed to “checkout”.
  4. If your online purchase with membership qualifies for a Member Bonus Card, it will be included in your cart.
  5. Submit your order on the checkout page.
  6. You will receive your new member number by email.
  7. If your purchase qualifies for a Member Bonus Card, you will receive it by email.

How To Return A Rei Order:

As per Rei’s Return policy, you have the following ways to return Rei order:

  1. Return to A Rei Store: You can return your order at your nearest Rei store. Look for “Rei near me” Make sure to bring the product with complete packaging and tags as well as proof of purchase (order slip). Visit the customer support desk and return the order.
  2. Return through courier: You can also return by mail process (through courier), your Rei order purchased online or from the store. Either drop off your package with a shipping label or mail it from your home.
  3. Contacting Rei Customer Support Team: You can contact Rei Customer Support Team by calling 1-800-426-4840 or by Email.

Rei’s Refund Policy:

Rei offers a full refund for the returned orders. You are not required to purchase another product to make up for the amount of your return order. 

You’ll get a complete refund from Rei. Once your return request is submitted successfully, within 10 additional days from your returned order, your amount will credited back to your bank account from Rei.

How to Contact Rei Customer Support Team:

To contact REI’s customer support team, you can:

  1. Call Rei: You can reach Rei’s customer service for urgent issues by phone at 1-800-426-4840 for US callers and 1-253-891-2500 for International callers. Operation hours are  Monday through Friday, 5 AM to 10 PM PT, and Saturday and Sunday, 6 AM to 9 PM PT.
  2. Use Contact Form: Visit the Rei website and go to the Contact Us page. Fill out the contact form with your inquiry, and a customer service representative will get back to you.
  3. Visit REI Store: You can also visit a physical Rei store and speak with a customer service representative in person. Use the store locator on the Rei website to find the nearest location.
  4. Email Rei: While there isn’t an email address provided for customer inquiries, you can use the contact form.
  5. Mail: If you prefer traditional mail, you can write to Rei at their headquarters: Rei Customer Service; 6750 S. 228th St, Kent, WA 98032.


That’s all about Rei’s order cancelation, membership, and Rei’s return & return policy. Be cautious while confirming an order from Rei, as cancelations are not allowed. You can just opt to return the order or contact Customer Support to request cancelation or other assistance.

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